This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird stops responding if any action is taken while mail is being checked and downloaded.

  • 4 tontu
  • 7 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy bradleydavid

more options

for example. clicking on an e-mail to read the message or clicking on the arrow to scroll down while the software is attempting to down load messages results in the software not responding. This began with the latest update. Once messages are downloaded everything works fine.

for example. clicking on an e-mail to read the message or clicking on the arrow to scroll down while the software is attempting to down load messages results in the software not responding. This began with the latest update. Once messages are downloaded everything works fine.

Saafara biñ tànn

When your problem is fixed, can you mark your last reply as 'Solution' please? Thank you.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (4)

more options

What is your anti-virus software?

more options

I removed my add ons and solved the problem. For some reason thunderbird was having problems connecting to the internet.

more options

Saafara yiñ Tànn

When your problem is fixed, can you mark your last reply as 'Solution' please? Thank you.