This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is my new mail is going into a trash folder instead of my inbox?.

  • 4 tontu
  • 8 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Craftybill

more options

New e-mail is going directly into a trash folder instead of my inbox. If I try to move it to the inbox it immediately jumps back to the trash folder. If I delete it, it will disappear completely. What changed? How can I fix?

New e-mail is going directly into a trash folder instead of my inbox. If I try to move it to the inbox it immediately jumps back to the trash folder. If I delete it, it will disappear completely. What changed? How can I fix?

Saafara biñ tànn

Craftybill said

Kaspersky. It seems to be working correct again now for some reason.

You restarted your machine perhaps. It still fixes many computer problems.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (4)

more options

usually this is related to anti virus spam filters. What anti virus do you use?

more options

Kaspersky. It seems to be working correct again now for some reason.

more options

Saafara yiñ Tànn

Craftybill said

Kaspersky. It seems to be working correct again now for some reason.

You restarted your machine perhaps. It still fixes many computer problems.

more options

Never know sometimes. Computer has a mind of its own. Thanks very much for your help.