This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how can I reinstall Firefox on my Mac

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 515 views
  • i mujjee tontu mooy James

more options

I reinstalled Mac OSX Snow Leopard and lost access to FireFox how can I reinstall Firefox

I reinstalled Mac OSX Snow Leopard and lost access to FireFox how can I reinstall Firefox

Saafara biñ tànn

MsKimmy1108 said

I reinstalled Mac OSX Snow Leopard and lost access to FireFox how can I reinstall Firefox
See https://support.mozilla.org/en-US/kb/firefox-osx on your options.

Starting Firefox 49.0 support for the old OSX 10.7, 10.8, and the 10.6 you have was dropped as OSX 10.9 or later is required to run 49.0 or later including 50.0.

You can use Firefox 45.0 ESR for a while still as 45.8.0esr will be out when Firefox 53.0 is released.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

more options

Hi, it's hard to know what reinstalling your OS has done to the files, so I would first try downloading from mozilla.org

If that doesn't work, it may be that some files have been left behind, so try performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

more options

Saafara yiñ Tànn

MsKimmy1108 said

I reinstalled Mac OSX Snow Leopard and lost access to FireFox how can I reinstall Firefox
See https://support.mozilla.org/en-US/kb/firefox-osx on your options.

Starting Firefox 49.0 support for the old OSX 10.7, 10.8, and the 10.6 you have was dropped as OSX 10.9 or later is required to run 49.0 or later including 50.0.

You can use Firefox 45.0 ESR for a while still as 45.8.0esr will be out when Firefox 53.0 is released.