Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tëj nañu waxtaan wii ba denc ko. Yónneel yeneen laaj soo soxlaa ndimbal.

Was updating foxfire now i get the small blue shield and i can't load it. tried deleting and reinstalling it but the small blue shield is there won't work

more options

I was updating foxfire and it froze. now I get a small blue/gray security shield that shows up in the foxfire icon. I've tried uninstalling and stalling and the security blue/gray shield keeps showing up and I can't run foxfire.

I was updating foxfire and it froze. now I get a small blue/gray security shield that shows up in the foxfire icon. I've tried uninstalling and stalling and the security blue/gray shield keeps showing up and I can't run foxfire.

All Replies (1)

more options

I saw your second posting first: https://support.mozilla.org/questions/1153589

Let's continue there...