This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 17 views
  • i mujjee tontu mooy cor-el

crystalsuicune
crystalsuicune
more options

For some reason Firefox keeps crashing recently, usually when I'm trying to input text. So far I've experienced this while browsing plurk and pixiv, and Firefox tends to crash multiple times after the initial crashing.

I'm currently running Windows 10 and the latest version of Firefox, and I do regularly install windows updates aside from some driver updates known to brick the computer.

Here's the crash reports for the most recent crashes: bp-c211899f-c73a-49ea-9891-f60a31170613 bp-5ecc1f4d-c2ac-4de3-8e7e-779f81170613 bp-fec3344b-521f-4906-91c8-380081170613

For some reason Firefox keeps crashing recently, usually when I'm trying to input text. So far I've experienced this while browsing plurk and pixiv, and Firefox tends to crash multiple times after the initial crashing. I'm currently running Windows 10 and the latest version of Firefox, and I do regularly install windows updates aside from some driver updates known to brick the computer. Here's the crash reports for the most recent crashes: bp-c211899f-c73a-49ea-9891-f60a31170613 bp-5ecc1f4d-c2ac-4de3-8e7e-779f81170613 bp-fec3344b-521f-4906-91c8-380081170613

Saafara biñ tànn

It does look related to Text Services Framework support (TSFTextStore.cpp).

You can try to set intl.tsf.enable = false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sorry to hear about the crashes and thank you for the report IDs.

To be honest, I don't understand these reports. It seems that there's a problem popping up an IME (input method editor), potentially for entering Japanese-language characters. Other users have mentioned issues integrating Windows IME's with Firefox, but this seems like a much more severe problem.

crystalsuicune
crystalsuicune Ki laajte
more options

jscher2000 said

Sorry to hear about the crashes and thank you for the report IDs. To be honest, I don't understand these reports. It seems that there's a problem popping up an IME (input method editor), potentially for entering Japanese-language characters. Other users have mentioned issues integrating Windows IME's with Firefox, but this seems like a much more severe problem.

That's kind of weird. I know I have the Japanese IME installed, but in both cases where firefox crashes, I wasn't even using the IME at all. Maybe this is a Windows 10-specific issue, since I had no issues typing Japanese on firefox when using Windows 7.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Saafara yiñ Tànn

It does look related to Text Services Framework support (TSFTextStore.cpp).

You can try to set intl.tsf.enable = false on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.