Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can receive e-mail but can't send

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy christ1

more options

get error message An error occurred while sending mail: The mail server sent an incorrect greeting: Service not available.

get error message An error occurred while sending mail: The mail server sent an incorrect greeting: Service not available.

All Replies (2)

more options

using Firefox 52.7.0 (32-bit)

SMTP settings - smtphm.sympatico.ca, port 587, STARTTLS , password authentication - can ping server successfully

- webmail on Bell site works, i.e. can send e-mail successfully

more options
using Firefox 52.7.0 (32-bit)

Really?

The mail server sent an incorrect greeting: Service not available.

This looks like a server problem. You should check with your email provider.