This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

"New (Private) Window" options in dock icon in OS X disappear

  • 5 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy BeeKey

BeeKey
BeeKey
more options

Using Firefox Quantum 60.0.1 (64-bit). When first started, the OSX dock icon (right-click) shows the "New Window / New Private Window" options.

I have noticed that if I open the "Bookmarks" and "Show all bookmarks", the option is still available. However, once the "Library" page showing all bookmarks is closed, the options disappear (reproducable).

Using a MacBook Pro with macOS High Sierra 10.13.4

Using Firefox Quantum 60.0.1 (64-bit). When first started, the OSX dock icon (right-click) shows the "New Window / New Private Window" options. I have noticed that if I open the "Bookmarks" and "Show all bookmarks", the option is still available. However, once the "Library" page showing all bookmarks is closed, the options disappear (reproducable). Using a MacBook Pro with macOS High Sierra 10.13.4

All Replies (5)

Shadow110
Shadow110
more options

Hi, it is possibly a corrupted file. Unfortunately to fix that for you will take a Refresh to do so. Suggest doing below just in case :

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

BeeKey
BeeKey Ki laajte
more options

Hi - Thanks for this suggestion. I've tried what you suggested, but it hasn't solved the problem. I also asked a friend who has a different MacBook and gave him the sequence to reproduce the problem and he managed to do so. I think it may be Mac-specific as it doesn't seem to happen with Firefox on Ubuntu. FYI - The Ubuntu test was done on Ubuntu 16.04 with FF Quantum 60.0.1 (64-bit) I wonder if anyone using Windows has come across anything like this?

BeeKey
BeeKey Ki laajte
more options

Further testing reveals that opening any of the following also causes this problem.

  • Firefox / About Firefox
  • Tools / Page Info
  • Tools / Downloads
  • History / Show all history
Shadow110
Shadow110
more options

Hi, please check your Mac Forum for anyone else having this issue and if they have figured out the issue on their end.

If after checking and posting and get answered on this include the URL of your forum posting along with doing this : have a bug, file a bug report. *https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

Figure out if this happens in version 60.0.1 as that is the current version and run our MAC version :

before posting anything. Provide the URL where you downloaded from. Thanks.

BeeKey
BeeKey Ki laajte
more options

Hi - Thanks for the pointers to the bug reporting site. Looks like there is already a bug in the system for this behaviour.

-- Bug 1294933 https://bugzilla.mozilla.org/show_bug.cgi?id=1294933

It's been there a while, so we'll just have to wait and see which version gets a fix.