This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All bookmarks and saved loggins disappeared randomly - history did not

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

more options

Hello,

In the morning everything was in place - after several hours like 5-6 I started firefox again and all my bookmarks are missing and also all my saved logins are missing - only all the history remains. Can this be recovered? Please note that bookmark recovery did not recover anything.

Hello, In the morning everything was in place - after several hours like 5-6 I started firefox again and all my bookmarks are missing and also all my saved logins are missing - only all the history remains. Can this be recovered? Please note that bookmark recovery did not recover anything.

Saafara biñ tànn

Reboot the computer. Any change?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (3)

more options

Saafara yiñ Tànn

Reboot the computer. Any change?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Thanks after rebooting and restoring it worked.

more options

Glad to help. Safe Surfing.