Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

[SOLVED] Saved logins not syncing from one computer to another despite being set to?

  • 9 tontu
  • 1 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy FredMcD

more options

I all - I have a Win10 desktop PC and 2 Linux PCs running the latest versions of Firefox. All are signed into my Firefox Account and all have Sync enabled. Tab sending is working, bookmark sync is working, but my Firefox account is not syncing my saved logins from my Win10 desktop, which I use most often, to my two Linux PCs.

What can I do to solve this one?

Cheers and thanks for any help!

I all - I have a Win10 desktop PC and 2 Linux PCs running the latest versions of Firefox. All are signed into my Firefox Account and all have Sync enabled. Tab sending is working, bookmark sync is working, but my Firefox account is not syncing my saved logins from my Win10 desktop, which I use most often, to my two Linux PCs. What can I do to solve this one? Cheers and thanks for any help!

Darkstrike moo ko soppali ci

Saafara biñ tànn

I'm not sure, I tried removing the account on the laptop for like the 400th time and it magically fixed the issue this time.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (9)

more options

If the Master Password is enabled on one device, it needs to be enabled on all devices connected to a Sync account.


Type about:sync-log in the URL bar and hit Enter. Do you have any error reports on the devices where Logins sync isn't working?

The text of the log can be posted here: https://pastebin.mozilla.org/ Make sure you select "a month" for data retention; "a day" is the default.

Then provide the resultant URL (after posting) here so a Sync support person can review those logs - latest per device. Might take a few days to get a knowledgeable response here.

more options

Do the Linux computers run Firefox from the Mozilla server or is this a version from the repositories?

If you use the latter (repositories) then this version might behave differently.

more options

cor-el said

Do the Linux computers run Firefox from the Mozilla server or is this a version from the repositories? If you use the latter (repositories) then this version might behave differently.

It is from the repositories, yes, but all other sync functions work fine, why not the saved logins?

more options

the-edmeister said

If the Master Password is enabled on one device, it needs to be enabled on all devices connected to a Sync account.

Type about:sync-log in the URL bar and hit Enter. Do you have any error reports on the devices where Logins sync isn't working?

The text of the log can be posted here: https://pastebin.mozilla.org/ Make sure you select "a month" for data retention; "a day" is the default.

Then provide the resultant URL (after posting) here so a Sync support person can review those logs - latest per device. Might take a few days to get a knowledgeable response here.

It is enabled on all the machines with the exact same Master Password set.

Yes, there are apparently errors: https://pastebin.mozilla.org/9087601

more options

Nobody has any ideas?

more options

Managed to solve it myself.

more options

Can you tell us how you solved the issue? Others could use this for their own problems.

more options

Saafara yiñ Tànn

I'm not sure, I tried removing the account on the laptop for like the 400th time and it magically fixed the issue this time.

more options

Sometimes things happen like that.