Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some emails go into inbox, others into All Mail, why?

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Toad-Hall

more options

why do some emails go into inbox and others into All Mail and how do I correct the problem.

why do some emails go into inbox and others into All Mail and how do I correct the problem.

All Replies (1)

more options

In gmail, all emails that are received, sent and archived are in 'All Mail'. It is the global storage for gmail. Emails appear in other folders which gmail call labels because the 'label' is like a tag on an email in 'All Mail' which acts like a filter to faciliate the display of emails in other folders because users are used to that visual format.

Gmail will also put new emails into other folders such as Important or Categories such as 'Social'. This can be a pain for those using POP as Thunderbird can only access and download from 'Inbox'. It is also a nuisance for those using IMAP because the folders in Categories are not allowed imap access. This is dictated by gmail not Thunderbird; you can see this in webmail account under 'Settings' > 'Settings' > 'Labels'.

Suggest you logon to gmail webmail and see what you have got set up under 'Settings' > 'Configure Inbox'. I have only 'Primary' selected.