This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

couldn't connect to mail server

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Matt

more options

WARNING:

 This contains sensitive information which shouldn't be forwarded or published without permission.
 Application Basics
   Name: Thunderbird
   Version: 52.9.1
   User Agent:
   Profile Directory: /root/.thunderbird/sooc9ben.default
             (Local drive)
   Application Build ID: 20180710085647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account2:
     INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, system3@apaulinstruments.in, (imap) mail.apaulinstruments.in:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: root <system3@apaulinstruments.in>, mail.apaulinstruments.in:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports
 Extensions
   Colored Diffs, 0.6.2012.01.27.14.07.45, true, {282C3C7A-15A8-4037-A30D-BBEB17FFC76B}
   KDE5 Wallet password integration, 1, true, kde5wallet@guillermo.molina
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   Saved Password Editor, 2.9.6, true, savedpasswordeditor@daniel.dawson
   uBlock Origin, 1.6.6, true, uBlock0@raymondhill.net
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.enable: false
     browser.cache.disk.filesystem_reported: 1
     browser.cache.memory.enable: false
     dom.disable_image_src_set: true
     dom.ipc.plugins.java.enabled: false
     dom.storage.enabled: false
     extensions.lastAppVersion: 52.9.1
     general.useragent.override:
     gfx.downloadable_fonts.enabled: false
     javascript.enabled: false
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 5af773f6-592c-4e13-8c67-cfda8366819
     media.gmp.storage.version.observed: 1
     media.ogg.enabled: false
     media.peerconnection.enabled: false
     media.wave.enabled: false
     media.webm.enabled: false
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.http.pipelining: true
     network.http.pipelining.maxrequests: 12
     network.http.pipelining.ssl: true
     network.http.proxy.pipelining: true
     network.http.sendRefererHeader: 0
     network.http.spdy.enabled: false
     network.prefetch-next: false
     network.protocol-handler.warn-external.file: true
     network.protocol-handler.warn-external.ftp: true
     network.protocol-handler.warn-external.http: true
     network.protocol-handler.warn-external.https: true
     network.websocket.enabled: false
     permissions.default.image: 2
     places.database.lastMaintenance: 1537332266
     places.history.expiration.transient_current_max_pages: 122334
     security.enable_ssl3: false
     security.enable_tls_session_tickets: false
     security.ssl.require_safe_negotiation: true
     security.ssl.treat_unsafe_negotiation_as_broken: true
     security.warn_entering_weak: true
     security.warn_submit_insecure: true
     webgl.disabled: true
 Graphics
     GPU #1
     Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 630 (Kaby Lake GT2)
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) HD Graphics 630 (Kaby Lake GT2)
     Driver Version: 3.0 Mesa 18.0.5
     Features
     WebGL Renderer: false
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     CairoUseXRender: 0
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.6
     3.28.6
     NSS Util
     3.28.6
     3.28.6
     NSS SSL
     3.28.6
     3.28.6
     NSS S/MIME
     3.28.6
     3.28.6
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission. Application Basics Name: Thunderbird Version: 52.9.1 User Agent: Profile Directory: /root/.thunderbird/sooc9ben.default (Local drive) Application Build ID: 20180710085647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, system3@apaulinstruments.in, (imap) mail.apaulinstruments.in:143, alwaysSTARTTLS, passwordCleartext OUTGOING: root <system3@apaulinstruments.in>, mail.apaulinstruments.in:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Colored Diffs, 0.6.2012.01.27.14.07.45, true, {282C3C7A-15A8-4037-A30D-BBEB17FFC76B} KDE5 Wallet password integration, 1, true, kde5wallet@guillermo.molina Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Saved Password Editor, 2.9.6, true, savedpasswordeditor@daniel.dawson uBlock Origin, 1.6.6, true, uBlock0@raymondhill.net Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.enable: false browser.cache.disk.filesystem_reported: 1 browser.cache.memory.enable: false dom.disable_image_src_set: true dom.ipc.plugins.java.enabled: false dom.storage.enabled: false extensions.lastAppVersion: 52.9.1 general.useragent.override: gfx.downloadable_fonts.enabled: false javascript.enabled: false mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 5af773f6-592c-4e13-8c67-cfda8366819 media.gmp.storage.version.observed: 1 media.ogg.enabled: false media.peerconnection.enabled: false media.wave.enabled: false media.webm.enabled: false network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.http.pipelining: true network.http.pipelining.maxrequests: 12 network.http.pipelining.ssl: true network.http.proxy.pipelining: true network.http.sendRefererHeader: 0 network.http.spdy.enabled: false network.prefetch-next: false network.protocol-handler.warn-external.file: true network.protocol-handler.warn-external.ftp: true network.protocol-handler.warn-external.http: true network.protocol-handler.warn-external.https: true network.websocket.enabled: false permissions.default.image: 2 places.database.lastMaintenance: 1537332266 places.history.expiration.transient_current_max_pages: 122334 security.enable_ssl3: false security.enable_tls_session_tickets: false security.ssl.require_safe_negotiation: true security.ssl.treat_unsafe_negotiation_as_broken: true security.warn_entering_weak: true security.warn_submit_insecure: true webgl.disabled: true Graphics GPU #1 Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics 630 (Kaby Lake GT2) Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) HD Graphics 630 (Kaby Lake GT2) Driver Version: 3.0 Mesa 18.0.5 Features WebGL Renderer: false AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: skia CairoUseXRender: 0 JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

All Replies (1)

more options

Do you see an error message, or is it your firewall/ anti virus getting over active