This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I can't login to my hotmail account on Firefox but I can on other websites

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy FredMcD

suebe
suebe
more options

Although Firefox has been my browser for years, for the past few days, I can no longer login to my hotmail account even though it has been an easy click before. I can login using both Chrome and Internet Explorer. This is the error message I get:


-(

Something went wrong We can't get that information right now. Please try again later.

cId: 99A2F83154144D19A188934D56E15C80 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Eval err: undefined: missing ) after argument list estack: undefined ts: 12/27/2018 3:57:48 AM

Although Firefox has been my browser for years, for the past few days, I can no longer login to my hotmail account even though it has been an easy click before. I can login using both Chrome and Internet Explorer. This is the error message I get: :-( Something went wrong We can't get that information right now. Please try again later. cId: 99A2F83154144D19A188934D56E15C80 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Eval err: undefined: missing ) after argument list estack: undefined ts: 12/27/2018 3:57:48 AM

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}