This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I am unable to reset my account password as "Primary account email required for reset".

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

iphoting
iphoting
more options

I am unable to reset my account password as "Primary account email required for reset". I don't recall having added my primary email address as a secondary email.

Is there a way for me to identify the primary account email?

I am unable to reset my account password as "Primary account email required for reset". I don't recall having added my primary email address as a secondary email. Is there a way for me to identify the primary account email?

Saafara biñ tànn

Did you always use this same email address or can you remember other email addresses you used in the past?

Can you use this email address to create a new account?

There are other things that need attention.

The System Details list shows that you have multiple Flash plugins.

  • Shockwave Flash 32.0 r0
  • Shockwave Flash 10.0 r45

You can find the location of a plugin on the about:plugins page and in pluginreg.dat in the profile folder.

You can download the latest NPAPI Flash plugin for Firefox on this page.

Make sure to remove checkmarks for including unwanted additional software.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Saafara yiñ Tànn

Did you always use this same email address or can you remember other email addresses you used in the past?

Can you use this email address to create a new account?

There are other things that need attention.

The System Details list shows that you have multiple Flash plugins.

  • Shockwave Flash 32.0 r0
  • Shockwave Flash 10.0 r45

You can find the location of a plugin on the about:plugins page and in pluginreg.dat in the profile folder.

You can download the latest NPAPI Flash plugin for Firefox on this page.

Make sure to remove checkmarks for including unwanted additional software.