This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Clear History is greyed out so I cannot clear the history. Help.

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy FredMcD

L Wille
L Wille
more options

I am trying to open a specific website. I found that I would need to clear my history. But, it is greyed out. So, not only cannot get the website I need to open. I cannot get Firefox history to clear.

And, I found that the print screen showing the greyed out clear history area will not upload so I could show the item.

The website is up and running as I have tried to see if it was down. It was not. I did open it on another browser. But, I need to use Mozilla since I don't trust the other browsers.

I am trying to open a specific website. I found that I would need to clear my history. But, it is greyed out. So, not only cannot get the website I need to open. I cannot get Firefox history to clear. And, I found that the print screen showing the greyed out clear history area will not upload so I could show the item. The website is up and running as I have tried to see if it was down. It was not. I did open it on another browser. But, I need to use Mozilla since I don't trust the other browsers.

All Replies (2)

McCoy
McCoy
more options

Hello ziggysam2017,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under 'History' => Firefox will : choose : 'Use custom settings for history' Uncheck : 'Always use private browsing mode'

FredMcD
FredMcD
more options

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?