Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Missing arrows from Thread pane in email view

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy medmelon

more options

Hello everyone.

The arrows that show when a message has been replied or forwarded (purple arrow for forward, blue arrow reply) have disappeared from my Thread pane.

Is this something that can be turned off/on? maybe I clicked unknowingly a keyboard shortcut? IMAP server issues?

The Status pane still shows this info, but the arrows were much more visual and user friendly.

Hello everyone. The arrows that show when a message has been replied or forwarded (purple arrow for forward, blue arrow reply) have disappeared from my Thread pane. Is this something that can be turned off/on? maybe I clicked unknowingly a keyboard shortcut? IMAP server issues? The Status pane still shows this info, but the arrows were much more visual and user friendly.

medmelon moo ko soppali ci

All Replies (2)

more options

Start Thunderbird in Safe Mode and see if you still have the same issue. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

more options

Thanks! In safe mode they're back. I'll start by disabling add-ons and see if any are conflicting.