This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

"Your message was sent but a copy was not placed in your sent folder" - latest version

  • 4 tontu
  • 3 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy ghristwd

Zac
Zac
more options

Hi,

We're running the latest version of Thunderbird on 2 devices. Both devices have the latest version installed. Trying both our work email (Office365) or hotmail account and trying to send an email with an attachment gives the message "Your message was sent but a copy was not placed in your sent folder".

We have tried completely uninstalling all AV software as a test, same result. We have tried as mentioned above our office365 work email and personal outlook. Both devices are in different countries on different networks. We have tried completely re-installing thunderbird.

Any ideas?

Thanks zac.

Hi, We're running the latest version of Thunderbird on 2 devices. Both devices have the latest version installed. Trying both our work email (Office365) or hotmail account and trying to send an email with an attachment gives the message "Your message was sent but a copy was not placed in your sent folder". We have tried completely uninstalling all AV software as a test, same result. We have tried as mentioned above our office365 work email and personal outlook. Both devices are in different countries on different networks. We have tried completely re-installing thunderbird. Any ideas? Thanks zac.
Nataali seetu yiñ ci takkaale

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Accounts with office365/hotmail/outlook.com or gmail have the property that they automatically copy sent messages to the IMAP Sent folder, so in TB you should uncheck 'Place a copy in' in the Copies & Folders section of Tools/Account Settings. Does that eliminate the error message on sending? Do the messages appear in the Sent folder when you access the account through webmail?

Coralggs
Coralggs
more options

I have this problem too. Copying to sent folder does not happen. In the end have discard or just save but then can not retrieve message. I have Microsoft office 365 and use gmail and ymail.

dnd197
dnd197
more options

I also have this problem ie sent emails not being copied into Sent folder. My Gmail account works fine, but I have the problem with my Plusnet accounts. What I have discovered with Thunderbird, is that if I set it to copy sent mail to a local folder rather than the Sent folder, it copies to the local folder fine. Bizzarly, if I then drag and drop the email from the local folder to the Sent folder it goes in with no problem and appears in the sent folder on all my devices and (obviously) on the Plusnet server. So I have found a solution albeit a somewhat tedious one. David

ghristwd
ghristwd
more options

I have this problem some of the time using version 68.6.0 (64 bit). I have reply messages going to the folder of the original message, usually the inbox, in which case the error message reads " Your message was sent but a copy was not placed in your sent folder (Inbox) due to network or file access errors." This is with AOL mail (I got dumped there by Verizon).

Usually if I select "Save" I get the error message again, then if I select "Save" again the message just disappears.

ghristwd moo ko soppali ci