Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Get "Unable to change Master Password" after resetting it using the "openDialog("chrome://pippki/content/resetpassword.xul")" to reset forgotten PW.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 22 views
  • i mujjee tontu mooy sfhowes

more options

I set a Master Password, but then trying to use it, TBird did not recognize it (despite me having stored it in a PW vault, and having pasted it into TBird). So I used the "openDialog("chrome://pippki/content/resetpassword.xul")" method to reset it. Now when I try to set a new master PW, I get the error "Unable to change Master Password", even though the dialog looks like it should work, i.e. there's not Master PW displayed. Help!

KR

I set a Master Password, but then trying to use it, TBird did not recognize it (despite me having stored it in a PW vault, and having pasted it into TBird). So I used the "openDialog("chrome://pippki/content/resetpassword.xul")" method to reset it. Now when I try to set a new master PW, I get the error "Unable to change Master Password", even though the dialog looks like it should work, i.e. there's not Master PW displayed. Help! KR

All Replies (1)

more options

All account and master passwords can be removed by deleting or renaming key4.db, cert9.db and logins.json from the profile folder. Help/Troubleshooting Information, click Open Folder, close TB, delete or rename the 3 files.

http://kb.mozillazine.org/Master_password

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird#No_checkbox_to_remember_passwords