Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Sites do not display properly (Amazon). Why?

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

AVK
AVK
more options

Image of the product, along with options for it (i.e. description, price, quantity, etc), do not display where they normally would (see screen shot). Essentially an entire section at the top of the product page is missing. You can also see in the screen shot that in the right pane, where a list of items in my Amazon shopping cart should be, is also empty. Works fine in Private Browsing mode. Also works fine in Chrome and Safari. I don't have any add-ons installed. Cookies and history have been cleared.

This is a brand new FF installation on a brand new Mac book Pro. Trying desperately to switch from Chrome to FF, but seems Mozilla doesn't want me.

Anyone have any ideas?

Image of the product, along with options for it (i.e. description, price, quantity, etc), do not display where they normally would (see screen shot). Essentially an entire section at the top of the product page is missing. You can also see in the screen shot that in the right pane, where a list of items in my Amazon shopping cart should be, is also empty. Works fine in Private Browsing mode. Also works fine in Chrome and Safari. I don't have any add-ons installed. Cookies and history have been cleared. This is a brand new FF installation on a brand new Mac book Pro. Trying desperately to switch from Chrome to FF, but seems Mozilla doesn't want me. Anyone have any ideas?
Nataali seetu yiñ ci takkaale

All Replies (3)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

AVK
AVK Ki laajte
more options

Still having the same problem in Safe Mode.

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.