We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After changing my college email password, Thunderbird does not connect. My Mac Mail works, my iPhone Mail works, I can get access via a browser and gmail.

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 18 views
  • i mujjee tontu mooy sfhowes

more options

I have to change my college email password every six months. The college contracts with Google to provide email. I changed the password. I can still get access via Mac Mail on desktop, laptop and iPhone, but not via Thunderbird. I get this message on Thunderbird: "Unable to log in at server. Probably wrong configuration, username, or password." The password and username are correct. I've verified them many times trying to gain access. The configuration is the same as it was before the password change when I had access via Thunderbird. Something changed but I have no idea how to find it.

I have to change my college email password every six months. The college contracts with Google to provide email. I changed the password. I can still get access via Mac Mail on desktop, laptop and iPhone, but not via Thunderbird. I get this message on Thunderbird: "Unable to log in at server. Probably wrong configuration, username, or password." The password and username are correct. I've verified them many times trying to gain access. The configuration is the same as it was before the password change when I had access via Thunderbird. Something changed but I have no idea how to find it.

Saafara biñ tànn

Open Preferences/Security/Passwords/Saved Passwords, delete all the entries for the account, restart TB, and enter the new password when prompted. Set the authentication to OAuth2 in Server Settings as the simplest way to connect to the account, if it isn't already.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

more options

Saafara yiñ Tànn

Open Preferences/Security/Passwords/Saved Passwords, delete all the entries for the account, restart TB, and enter the new password when prompted. Set the authentication to OAuth2 in Server Settings as the simplest way to connect to the account, if it isn't already.