This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Cannot play media in firefox

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 13 views
  • i mujjee tontu mooy EduardoR

EduardoR
EduardoR
more options

Firefox cannot play media in these websites:

- Spotify Web: redirects me to https://support.spotify.com/us/using_spotify/system_settings/enable-the-spotify-web-player/ (DRM is already enabled)

- Twitch: error #4000

- Youtube: Some videos work, others give me the message "Your browser does not currently recognize any of the video formats available"

- Twitter: "The media could not be played"

Things i have tried:

Going into safe mode, unable hardware acceleration, setting media.me to true (already enabled). Nothing works. Would appreciate any help

Firefox cannot play media in these websites: - Spotify Web: redirects me to https://support.spotify.com/us/using_spotify/system_settings/enable-the-spotify-web-player/ (DRM is already enabled) - Twitch: error #4000 - Youtube: Some videos work, others give me the message "Your browser does not currently recognize any of the video formats available" - Twitter: "The media could not be played" Things i have tried: Going into safe mode, unable hardware acceleration, setting media.me to true (already enabled). Nothing works. Would appreciate any help

EduardoR moo ko soppali ci

Saafara biñ tànn

Make sure you have the latest FFmpeg/libavcodec packages installed.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Saafara yiñ Tànn

Make sure you have the latest FFmpeg/libavcodec packages installed.

EduardoR
EduardoR Ki laajte
more options

It worked! "sudo apt-get install ffmpeg" solved my issue, thank you so much.