This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

text encoding not refreshing when opening email

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 6 views
  • i mujjee tontu mooy fordpinto

fordpinto
fordpinto
more options

Observed a problem with the text encoding not refreshing.

When opening an email, there are characters that is not consistent with a typical text email. When I go to VIEW > TEXT ENCODING and select UNICODE, the email display properly. When I go back into the same email, I have to do the same procedure.

One point to make on the above procedure. Sometimes the UNICODE is shown as being already selected - other times not. Regardless, I select UNICODE even if it is shown as selected.

Additionally, when I go to OPTIONS > DISPLAY > FORMATTING > ADVANCED, I tried different variations for the default text encoding for incoming & outgoing emails. Every variation I tried still does not fix my original problem.

Any help on this matter would be greatly appreciated. Thanks (in advance)...

Observed a problem with the text encoding not refreshing. When opening an email, there are characters that is not consistent with a typical text email. When I go to '''VIEW''' > '''TEXT ENCODING''' and select '''UNICODE''', the email display properly. When I go back into the same email, I have to do the same procedure. One point to make on the above procedure. Sometimes the UNICODE is shown as being already selected - other times not. Regardless, I select UNICODE even if it is shown as selected. Additionally, when I go to OPTIONS > DISPLAY > FORMATTING > ADVANCED, I tried different variations for the default text encoding for incoming & outgoing emails. Every variation I tried still does not fix my original problem. Any help on this matter would be greatly appreciated. Thanks (in advance)...

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The problem is in the formatting of the email as a general rule, which is why Thunderbird does not guess. The text formatting to be used in properly formatted email is actually defined in the message, either the header, message body or both.

For example reply email from this forum contain the following at the beginning of the text and HTML parts of the message body. 

Content-Type: text/html; charset="utf-8"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit

Do your problem email contain this information?

fordpinto
fordpinto Ki laajte
more options

Hello Matt,

I pasted the first three lines from a given problem email: <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> In going thru the remainder of the email, I did not see any '''MIME-Version''' nor '''Content-Transfer-Encoding '''text.