This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Unable to login to bt email

  • 7 tontu
  • 1 am na jafe-jafe bii
  • 15 views
  • i mujjee tontu mooy harpthorn

harpthorn
harpthorn
more options

I am unable to login to either of my bt email with Firefox on my Windows 10 pc. I get a username or password is incorrect. True Key is filling in the form so I know they are correct. Tried manually entering details but same problem. Thunderbird works ok. Can login ok using Microsoft browser. Can login with Firefox ok on my laptop. So it is a problem with Thunderbird on this pc. Deleted history and cache but still failing. Not come across any problems on other sites. Firefox 76.0.1 64-bit. Anybody any ideas?

I am unable to login to either of my bt email with Firefox on my Windows 10 pc. I get a username or password is incorrect. True Key is filling in the form so I know they are correct. Tried manually entering details but same problem. Thunderbird works ok. Can login ok using Microsoft browser. Can login with Firefox ok on my laptop. So it is a problem with Thunderbird on this pc. Deleted history and cache but still failing. Not come across any problems on other sites. Firefox 76.0.1 64-bit. Anybody any ideas?

All Replies (7)

Shashank Shekhar
Shashank Shekhar
more options

Hi harpthorn, glad to see you on Mozilla Support forum.

Try refreshing the browser:-

  • Click the menu icon, then click on “Help”. Click on Firefox's main menu button, represented by three horizontal lines.
  • Click “Troubleshooting Information”.
  • Click on “Refresh Firefox”.
  • Confirm.
  • Click “Finish”.

If it doesn't solved your problem, then feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.

harpthorn
harpthorn Ki laajte
more options

Thanks, login ok now. Will now add my addons and hope it still keeps working.

harpthorn
harpthorn Ki laajte
more options

Added McAfee WebAdvisor and ublock Origin and cannot login. Disabled ublock and still unable to login, disabled McAfee WebAdvisor and logins working. Will investigate further tomorrow.

harpthorn
harpthorn Ki laajte
more options

Had a quick look on my laptop, it had McAfee WebAdvisor but not ublock. Added ublock Origin and it has stopped the logins working. I will continue tomorrow.

Shashank Shekhar
Shashank Shekhar
more options

Hello, Maybe the add-ons are corrupted, it can be the reason because after refreshing the browser all addons removed and the login works perfectly, so there must be problem with your add-ons. Try Some other add-ons.

Hope it works !

harpthorn
harpthorn Ki laajte
more options

Mcafee WebAdvisor is causing the problem. I have been using this for years so it may be a recent update to Firefox or WebAdvisor that has caused this. As I use Thunderbird for email (which still works) and only really login to bt for account reasons I can put up with disabling WebAdvisor when I need to do so. It would still be nice to know why my pc and laptop have both got this problem.

harpthorn
harpthorn Ki laajte
more options

Just to say this was affecting a lot of people. B.T./McAfee have fixed the problem.