This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

reply with the opportune identity

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy tiemme84

more options

Dear all, first of all I'd like to thank all of you for your work and your patience with all the silly questions (like mine below).

As I've just said I've a problem in the set-up of a new computer. I've already installed Thunderbird in 3 different computer (2 win and 1 MAC) always with the same options, same email address and same identities. Yesterday I've bought a new PC and I've to set up Thunderbird also there. Everything goes fine but I'm not able to fix a small (but not stupid) problem. I'm using a gmail account where there are forwared different email from different email account (different work email). In all the other computer I'm able to reply to the email using the opportune identity automatically. In this new one is not possible and I've to select the identity manually. Looking around I've seen that sometimes it seems related to the specific info of the received email. However I've tried with all the other computers and when I try to reply to the same email they will directly use the identity, while the new one use the mail gmail account.

Do you have any tips to solve this?

Thanks a lot, Tommaso

PS: I've seen that someone have solved this problem using a filter and creating specific folder for the emails but actually this will interfeere with my usual work and, more important, with all the other computer it works also without this shortcut.

Dear all, first of all I'd like to thank all of you for your work and your patience with all the silly questions (like mine below). As I've just said I've a problem in the set-up of a new computer. I've already installed Thunderbird in 3 different computer (2 win and 1 MAC) always with the same options, same email address and same identities. Yesterday I've bought a new PC and I've to set up Thunderbird also there. Everything goes fine but I'm not able to fix a small (but not stupid) problem. I'm using a gmail account where there are forwared different email from different email account (different work email). In all the other computer I'm able to reply to the email using the opportune identity automatically. In this new one is not possible and I've to select the identity manually. Looking around I've seen that sometimes it seems related to the specific info of the received email. However I've tried with all the other computers and when I try to reply to the same email they will directly use the identity, while the new one use the mail gmail account. Do you have any tips to solve this? Thanks a lot, Tommaso PS: I've seen that someone have solved this problem using a filter and creating specific folder for the emails but actually this will interfeere with my usual work and, more important, with all the other computer it works also without this shortcut.

Saafara biñ tànn

Last update. I've tried the "usual computer solution": remove the identity and rebuilt the identity. Now it seems working...

Hope this will be helpfull for other people.

Thanks, Tommaso

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (4)

more options

Are all computers running the same Tbird version? Have you set the identity as default for the account?

more options

Dear Stan, yes, all the Thunderbird on Windows PC are in the version 68.10. I've set one identity as main address and when I'm writing a new email it works.

more options

A small update to my problem: I've noticed that only one identity is not working properly. A second one (that actually has all the same settings...) still not work... Anyone has some ideas?

Thanks a lot!

more options

Saafara yiñ Tànn

Last update. I've tried the "usual computer solution": remove the identity and rebuilt the identity. Now it seems working...

Hope this will be helpfull for other people.

Thanks, Tommaso