We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Cant Play AmazonPrime videos in Firefox on my mac desktop?

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 6 views
  • i mujjee tontu mooy cor-el

DB
DB
more options

Cant Play AmazonPrime videos on my mac desktop (its an admittedly old desktop, cant afford a new one just yet. using Firefox 78.15.0esr (64-bit).

Today, when i tried to watch a videos on Amazon Prime, im getting messages that say "WidevineCdm plugin has crashed" when i try to play.

Is it due to discontinued Flash? Are there any solutions??

thanks in advance!

Cant Play AmazonPrime videos on my mac desktop (its an admittedly old desktop, cant afford a new one just yet. using Firefox 78.15.0esr (64-bit). Today, when i tried to watch a videos on Amazon Prime, im getting messages that say "WidevineCdm plugin has crashed" when i try to play. Is it due to discontinued Flash? Are there any solutions?? thanks in advance!
Nataali seetu yiñ ci takkaale

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

No, this is about Winevine no longer supporting your Mac OS X 10.9 operating system.

Unfortunately, Widevine 4.10.2209.1/4.10.2252.0 no longer supports macOS 10.9 and 10.10 (minimum is 10.11). See:

Note: The current version of Google Widevine is no longer compatible with older macOS versions such as OS X 10.9 and 10.10. Only macOS versions 10.11 and above are supported.