This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Email newsletter with a lot of boxes (looks framed)

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy Toad-Hall

aimi
aimi
more options

Hello guys :)

We are a business actively sending in email newsletters on New Arrivals and so on, and we are using Thunderbird for our emails.

A recent newsletter looks framed when we view it from Thunderbird, but the boxes are not there from the Gmail view.

Hope someone can help us out. Cheers!

Hello guys :) We are a business actively sending in email newsletters on New Arrivals and so on, and we are using Thunderbird for our emails. A recent newsletter looks framed when we view it from Thunderbird, but the boxes are not there from the Gmail view. Hope someone can help us out. Cheers!
Nataali seetu yiñ ci takkaale

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I will assume that is in compose, as those are table borders than normally only appear in the compose window.

aimi
aimi Ki laajte
more options

Hi @Matt

Thank you for your reply :) Nope, this is not from the compose window. It is a direct view of the email received.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

It's as if the incoming mail thinks it's 'edit as new message' - like a draft email - I'm sure I've seen that before - it was a while ago.

Please check what is set up for the Drafts etc.

  • Right click on mail account name folder in Folder Pane and select 'Settings'
  • This opens Account Settings in new tab
  • click on 'Copies & Folders'

Please check: Keep Draft messages in:

  • If this is an imap mail account - select 'Other' and choose 'Drafts on imap account name'

Does the mail account have more than one identity ?

  • Select mail account name in left pane
  • on right - click on 'Manage Identities' button
  • If there is more than one identity - select each in turn to check what is set up for 'Drafts'.

If you change anything please restart Thunderbird.