This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Browser Settings Changed???

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy FredMcD

petejane88
petejane88
more options

A few days ago my bank web site no longer recognized my device when I sign in and has to send a code to my cell phone to verify my device. My bank tells me that this is a browser problem which may have been recently updated and as a result,, the settings changed. Can you help?????

A few days ago my bank web site no longer recognized my device when I sign in and has to send a code to my cell phone to verify my device. My bank tells me that this is a browser problem which may have been recently updated and as a result,, the settings changed. Can you help?????

All Replies (1)

FredMcD
FredMcD
more options

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.


You may be in Private Browsing mode or told Firefox not to remember.

Type about:preferences#privacy<enter> in the address box. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac