This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Email was hacked and password compromised.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy david

gburnfie
gburnfie
more options

My email address and password were hacked today, so I can't get access to Thunderbird. I contacted my Webmail provider (Telstra - Australia) who have issued a new password that works in Webmail. However, apparently TB is only updated(?) once a month, and until then, my password isn't recognised by TB, so I can't get access to send and receive emails. I hope that makes sense. My questions are: is it true that I may have to wait up to 1 month to get this sorted; if an update is needed, when is the next date this will be done by TB; and is there any way that I can get my password sorted before the next update.

A probably related issue is that my Instagram account was hacked about 3 days ago and I got a scam email saying that my laptop had been accessed.

Thanks, Graham

My email address and password were hacked today, so I can't get access to Thunderbird. I contacted my Webmail provider (Telstra - Australia) who have issued a new password that works in Webmail. However, apparently TB is only updated(?) once a month, and until then, my password isn't recognised by TB, so I can't get access to send and receive emails. I hope that makes sense. My questions are: is it true that I may have to wait up to 1 month to get this sorted; if an update is needed, when is the next date this will be done by TB; and is there any way that I can get my password sorted before the next update. A probably related issue is that my Instagram account was hacked about 3 days ago and I got a scam email saying that my laptop had been accessed. Thanks, Graham

Saafara biñ tànn

TB does not have a wait period. If the password has changed, you can enter it.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

david
david
  • Top 10 Contributor
more options

Saafara yiñ Tànn

TB does not have a wait period. If the password has changed, you can enter it.