This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Thunderbird does not always highlight folders with new unread messages despite receiving them.

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 26 views
  • i mujjee tontu mooy Matt

igor369pl
igor369pl
more options

I have been having an issue with TB not highlighting (aka changing folder name font to bold and showing number of unread messages inside beside it) some folders which have received new messages. The folders appear as if nothing has been received. The new messages are in fact inside after I open the folders but they are already marked as read despite me never actually reading them or even opening the folder. Restarting TB or PC or downloading mails does not fix it. It is possible to be completely unaware of a new mail until I manually check every folder for those "ghost messages".

To be clear I do have all the 3 options of checking for new mails turned on on every adress added in TB.

I have been having an issue with TB not highlighting (aka changing folder name font to bold and showing number of unread messages inside beside it) some folders which have received new messages. The folders appear as if nothing has been received. The new messages are in fact inside after I open the folders but they are already marked as read despite me never actually reading them or even opening the folder. Restarting TB or PC or downloading mails does not fix it. It is possible to be completely unaware of a new mail until I manually check every folder for those "ghost messages". To be clear I do have all the 3 options of checking for new mails turned on on every adress added in TB.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

same email address configured say on your phone. IF they are read there, or in some cases downloaded to a POP mail client than they are shown as read on the server and as such are not "new" as far as Thunderbird is concerned. Being marked as read is often a clue the issue is related to synchronization of status for another device.