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Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Unable to access merchant website

  • 2 tontu
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  • i mujjee tontu mooy cor-el

jjii
jjii
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I was in my account on walmart.com earlier today. When I next tried to access it I was unable to get into the website using Firefox. Even if I simply type "walmart.com", it takes me to the log-in page but it doesn't allow me to log in. I can't even browse their website in Firefox. I restarted my computer (desktop), but that didn't help. I have always used Firefox to access Walmart. I tried my other browsers, and they work fine.

I was in my account on walmart.com earlier today. When I next tried to access it I was unable to get into the website using Firefox. Even if I simply type "walmart.com", it takes me to the log-in page but it doesn't allow me to log in. I can't even browse their website in Firefox. I restarted my computer (desktop), but that didn't help. I have always used Firefox to access Walmart. I tried my other browsers, and they work fine.

All Replies (2)

jjii
jjii Ki laajte
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Thank you for your reply, but there are no new addons/blockers. It was working fine a short time before the problem started. I had actually placed an order about 1/2 hour earlier.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window