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Access Denied

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  • 0 am na jafe-jafe bii
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  • i mujjee tontu mooy Mr429er

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Hello,

I seem to keep getting an access denied message when I visit some sites, typically for retail shopping sites. How do I prevent/clear those messages to proceed to my desired site? I like Firefox. It's worked well for me, but the repeated error messages are becoming frustrating.

Hello, I seem to keep getting an access denied message when I visit some sites, typically for retail shopping sites. How do I prevent/clear those messages to proceed to my desired site? I like Firefox. It's worked well for me, but the repeated error messages are becoming frustrating.
Nataali seetu yiñ ci takkaale

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If you're having website connection issues after a Firefox update, your third-party antivirus software, such as Avast, might be interfering with Firefox's secure connections.

We recommend uninstalling your third-party antivirus software and using the security software offered for Windows by Microsoft:

  • Windows 8 and Windows 10 - Windows Defender (built-in)

For more information and other solutions, see How to troubleshoot security error codes on secure websites.