This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removing My Email Address from the Mozilla Thunderbird Server

  • 1 tontu
  • 0 am na jafe-jafe bii
  • 15 views
  • i mujjee tontu mooy christ1

more options

Hi Everyone,

I would be really grateful for some help please. I have been plagued by Brazilian Hackers trying to get into my email/Microsoft account for just over a year now (see example screen shot 1 below) and as a result I have always set-up long/complex passwords with 2 factor authentication. The Hackers have been sending emails to me in Portuguese (which is some comfort as they might not know I am English living in the UK). Unfortunately, I think they may have got very limited access to my Mozilla Thunderbird email account because, when I opened an email back in March 2023 from one of my usual contacts I saw lines of code (with a reference to Brazil) in the drop down menu which you would normally click on if you wanted to see full details/logos from the sender.

Needless to say, I panicked and deleted/uninstalled the Mozilla Thunderbird/Email account from my computer without first removing my email address from the Mozilla Thunderbird Server. I am very concerned that my emails will continue to be forwarded to my Mozilla Email Account on the server (which I now have no control over) and I am not sure if the Hackers have taken over the account. See Screen shot 2 below which shows some illegal syncing activity. My question is, how can I arrange for my email account to be deleted from the Mozilla Thunderbird Server. Thank you. David Matthews

Hi Everyone, I would be really grateful for some help please. I have been plagued by Brazilian Hackers trying to get into my email/Microsoft account for just over a year now (see example screen shot 1 below) and as a result I have always set-up long/complex passwords with 2 factor authentication. The Hackers have been sending emails to me in Portuguese (which is some comfort as they might not know I am English living in the UK). Unfortunately, I think they may have got very limited access to my Mozilla Thunderbird email account because, when I opened an email back in March 2023 from one of my usual contacts I saw lines of code (with a reference to Brazil) in the drop down menu which you would normally click on if you wanted to see full details/logos from the sender. Needless to say, I panicked and deleted/uninstalled the Mozilla Thunderbird/Email account from my computer without first removing my email address from the Mozilla Thunderbird Server. I am very concerned that my emails will continue to be forwarded to my Mozilla Email Account on the server (which I now have no control over) and I am not sure if the Hackers have taken over the account. See Screen shot 2 below which shows some illegal syncing activity. My question is, how can I arrange for my email account to be deleted from the Mozilla Thunderbird Server. Thank you. David Matthews
Nataali seetu yiñ ci takkaale

Saafara biñ tànn

There is no such thing as a 'Thunderbird' account, and there is no email address stored on a Mozilla server. See https://support.mozilla.org/en-US/kb/thunderbird-faq#w_what-is-my-thunderbird-email-address

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (1)

more options

Saafara yiñ Tànn

There is no such thing as a 'Thunderbird' account, and there is no email address stored on a Mozilla server. See https://support.mozilla.org/en-US/kb/thunderbird-faq#w_what-is-my-thunderbird-email-address