This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Picture-in-Picture (PIP) - Video usually freezes and sometimes crashes

  • 3 tontu
  • 0 am na jafe-jafe bii
  • 6 views
  • i mujjee tontu mooy zeroknight

more options

I frequently use PIP because I like to play games while watching something in the background. I don't know exactly when this issue started.

When I click on another application, the video will just freeze, while the audio will still work. Imagine like a still image with some music playing.

Sometimes PIP works but then will just freeze the video and audio for about 10 seconds and then close, and the video I'm watching will begin playing on YouTube again (without PIP).

I've tried looking up some solutions here, even tried disabling hardware acceleration but nothing worked. I've also noticed that this question is similar to another thread made by user jablka 3 years ago. I've tried their solution and nothing changed.

Any advice? Thanks in advance.

I frequently use PIP because I like to play games while watching something in the background. I don't know exactly when this issue started. When I click on another application, the video will just freeze, while the audio will still work. Imagine like a still image with some music playing. Sometimes PIP works but then will just freeze the video and audio for about 10 seconds and then close, and the video I'm watching will begin playing on YouTube again (without PIP). I've tried looking up some solutions here, even tried disabling hardware acceleration but nothing worked. I've also noticed that this question is similar to another thread made by user jablka 3 years ago. I've tried their solution and nothing changed. Any advice? Thanks in advance.

All Replies (3)

more options

Gala said

When I click on another application, the video will just freeze, while the audio will still work.

Go to about:config in the address bar and try changing widget.windows.window_occlusion_tracking.enabled to false then restart the browser.

more options

That didn't solve my problem.

more options

Does it still happen in Troubleshoot Mode?