Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox Sync Save Login and Password asks but does not remember

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy ZN

ZN
ZN
more options

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

Saafara biñ tànn

Yes, Thank you for your suggestions. I resolved the issue by 1) signing-out of Sync; 2) creating a new profile, which allowed me to save a login; then 3) Logging back into Sync.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

ZN
ZN Ki laajte
more options

PS: After I logout from Firefox Sync my FF 116.0.3 still will not save logins, so it may not be exclusively a Sync issue, but any help is appreciated none-the-less.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you use "Create New Login" ?

You can try to rename/remove logins.json (encrypted logins) and key4.db (encryption key) in the Firefox profile folder in case there is a problem with those files.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

ZN
ZN Ki laajte
more options

Saafara yiñ Tànn

Yes, Thank you for your suggestions. I resolved the issue by 1) signing-out of Sync; 2) creating a new profile, which allowed me to save a login; then 3) Logging back into Sync.