This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Messages are shown twice in Conversation View

  • 2 tontu
  • 0 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Music4253

Music4253
Music4253
more options

Given that I have a thread in my inbox and I want to see it in Conversation View (so I can see not just incoming mail but also outgoing mail); When I right click on the thread and click on `Open Message in Conversation`; Then a new tab opens with the messages in the conversation. Every message but one is displayed twice because the copy in `All Mail` folder is shown alongside the one in the `Sent Mail` folder for outgoing mail, and `Inbox` for incoming. See attached screenshot (yellow highlights messages displayed twice, green not). I would expect the results to display messages in `All Mail` only OR `Inbox` and `Sent Mail` only but not both. Is there a way to accomplish this?

Given that I have a thread in my inbox and I want to see it in Conversation View (so I can see not just incoming mail but also outgoing mail); When I right click on the thread and click on `Open Message in Conversation`; Then a new tab opens with the messages in the conversation. Every message but one is displayed twice because the copy in `All Mail` folder is shown alongside the one in the `Sent Mail` folder for outgoing mail, and `Inbox` for incoming. See attached screenshot (yellow highlights messages displayed twice, green not). I would expect the results to display messages in `All Mail` only OR `Inbox` and `Sent Mail` only but not both. Is there a way to accomplish this?
Nataali seetu yiñ ci takkaale

Saafara biñ tànn

Right click the account in the folder pane and select subscribe. Unsubscribe from all mail and it will be gone form your folder pane and essentially from Thunderbird once the global database catches up.

Or you can force the issue. https://support.mozilla.org/en-US/kb/rebuilding-global-database

You could also right click the folder, select properties and uncheck the include messages in this folder in the Global search results. Again the global database will need to catch up.

There is no way to have the folder visible and the content returned in searches to have it excluded from the conversation view.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Saafara yiñ Tànn

Right click the account in the folder pane and select subscribe. Unsubscribe from all mail and it will be gone form your folder pane and essentially from Thunderbird once the global database catches up.

Or you can force the issue. https://support.mozilla.org/en-US/kb/rebuilding-global-database

You could also right click the folder, select properties and uncheck the include messages in this folder in the Global search results. Again the global database will need to catch up.

There is no way to have the folder visible and the content returned in searches to have it excluded from the conversation view.

Music4253
Music4253 Ki laajte
more options

This worked. I went the route of rebuilding the global database, as the other instructions were not too clear to me.