This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Youtube has stopped working suddenly

  • 8 tontu
  • 0 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy jonzn4SUSE

more options

I've disabled all of my addons, cleared cache, and still youtube is broken for me. It works fine with Chrome still. Any ideas on how to fix? See attched screenshot.

I've disabled all of my addons, cleared cache, and still youtube is broken for me. It works fine with Chrome still. Any ideas on how to fix? See attched screenshot.
Nataali seetu yiñ ci takkaale

All Replies (8)

more options

gk16 said

Youtube has stopped working suddenly

What has stopped working? More detail please. It's not a YouTube issue. see screenshot Let me try my Windows 7 laptop.

https://www.youtube.com/results?search_query=jun+shibata+cover+70%27s

Helpful?

more options

You should update the browser to the current version. It works for me. see screenshot

Helpful?

more options

I am up to date, and it's still nothing but blanks where things should be. I can however run videos. But full screen doesn't work. I'm using windows 7 on a dell laptop that is 10 years old. Why would things suddenly stop working I wonder.

Helpful?

more options

My laptop HP ZBook 17 G2 is from the same time frame and works. Have you recently visited Dell to check for updates to the last one provided for the model?. Also, the current version of Firefox for Win 7 is 115.10. see screenshot

Current ESR --> https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr

A full browser screenshot could be helpful.

jonzn4SUSE moo ko soppali ci

Helpful?

more options

You can also reset Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Can you try under a different user account or you can also create a new profile. see screenshot

Helpful?

more options

I think I may have the same problem. Since, I think, the latest upgrade of irefox for win7, YouTube pages just don't display properly at all. Many buttons are just black shapes, and YouTube is unusable. I attach screen snips of a video, sown with latest Firefox and with Chrome. I would appreciate knowing how tofix this problem  :-)

Jon

Helpful?

more options

Oldjon said

I think I may have the same problem. Since, I think, the latest upgrade of irefox for win7, YouTube pages just don't display properly at all. Many buttons are just black shapes, and YouTube is unusable. I attach screen snips of a video, sown with latest Firefox and with Chrome. I would appreciate knowing how tofix this problem  :-) Jon

I see themes... Did you try Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

Helpful?

more options

No issues for me with same video. see screenshot

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.