Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to SEND emails, or reply, since a couple of weeks. Can still receive.

  • 2 tontu
  • 0 am na jafe-jafe bii
  • i mujjee tontu mooy Lex Noyb

Lex Noyb
Lex Noyb
more options

Since a couple of weeks I am unable to send or reply to emails. The tab 'Outgoing Server (SMTP) Settings' does not show any option to add or edit a password, which is required by my Internet provider. I have checked with them, and all the settings are OK for them, except for the missing password. NB: I did notice, when I checked this tab, it had jumped back to a previous Internet provider's server. I have deleted that. It's more than 9 years since I changed providers, but never had a need to visit this tab after that. Could it be a problem with an update? I am using version 115.5.2 (64 bit) of Thunderbird.

Since a couple of weeks I am unable to send or reply to emails. The tab 'Outgoing Server (SMTP) Settings' does not show any option to '''add or edit a password''', which is required by my Internet provider. I have checked with them, and all the settings are OK for them, except for the missing password. NB: I did notice, when I checked this tab, it had jumped back to a previous Internet provider's server. I have deleted that. It's more than 9 years since I changed providers, but never had a need to visit this tab after that. Could it be a problem with an update? I am using version 115.5.2 (64 bit) of Thunderbird.
Nataali seetu yiñ ci takkaale

Saafara biñ tànn

Problem Solved. I just did another test, after removing those redundant lines, and it asked for my password; all is well again. Remains the question: what caused this problem? An update? Was my account hacked?

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

Lex Noyb
Lex Noyb Ki laajte
more options

Update: I noticed, when I checked my passwords, there was NO line at all for the SMTP! And I can't see how to add a line for it. BTW: I work with Windowsm 10 Home (fully updated). It would be handy, if that list of required info would be visible while writing this message....just sayin'..

Helpful?

Lex Noyb
Lex Noyb Ki laajte
more options

Saafara yiñ Tànn

Problem Solved. I just did another test, after removing those redundant lines, and it asked for my password; all is well again. Remains the question: what caused this problem? An update? Was my account hacked?

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.