This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Account Disconnected

  • 2 tontu
  • 14 am na jafe-jafe bii
  • 460 views
  • i mujjee tontu mooy dmcguinn

more options

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"

Saafara biñ tànn

Found the problem: Firefox was on another profile. I went to about:profiles and set the default profile to default- problem solved.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

more options

Saafara yiñ Tànn

Found the problem: Firefox was on another profile. I went to about:profiles and set the default profile to default- problem solved.

Helpful?

more options

Couldn't find about profiles

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.