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Firefox will not connect to or load Google services under main profile

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Per this thread I have been able to determine that there is some misconfiguration surrounding my Firefox profile that is causing Google services not to load. When typing a Google URL into the address bar, upon striking the return key, nothing happens. Additionally embedded YouTube videos do not load on any site, further ruling out connection issues and isolating the issue to have to do with Google services.

How can I repair my existing Mozilla profile so that I can resume accessing Google services?

Please keep in mind that I understand that the issue is with my profile, but I do not want to scrap that profile which I use to sync settings across several devices.

Thanks in advance, everyone!

Per [https://support.mozilla.org/en-US/questions/1185422 this thread] I have been able to determine that there is some misconfiguration surrounding my Firefox profile that is causing Google services not to load. When typing a Google URL into the address bar, upon striking the return key, nothing happens. Additionally embedded YouTube videos do not load on any site, further ruling out connection issues and isolating the issue to have to do with Google services. How can I repair my existing Mozilla profile so that I can resume accessing Google services? Please keep in mind that I understand that the issue is with my profile, but I do not want to scrap that profile which I use to sync settings across several devices. Thanks in advance, everyone!

All Replies (1)

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Does the problem start as soon as you start Firefox, or do Google sites work for a while and then stop working?

Mid-Session Breakage

A year or two ago, users reported loss of ability to connect to Google, including "Oops" messages on Gmail. They traced this to the "zero round trip resumption" feature intended to speed up website connections. (Explainer post by CloudFlare) There is a hidden way to disable that feature and see whether it helps:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

More info on about:config: Configuration Editor for Firefox. The moderators would like us to remind you that changes made through this back door aren't fully supported and aren't guaranteed to continue working in the future.

(2) In the search box in the page, type or paste 0rtt and pause while the list is filtered

(3) Double-click the security.tls.enable_0rtt_data preference to switch the value from true to false.

(4) I don't recall whether we had the network.http.http3.enable_0rtt at that time. You might need to toggle that one to false as well.

After that, try Google again. Any improvement?

Helpful?

Laajal dara

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