This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get rid of an authentication pop up window permantly

  • 3 tontu
  • 23 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy Karthhik

I have a pop up an authentication pop up window for something called http://www.baracksbirdaycards.com that will not go away. It keeps popping up & when it does it stops me from what I am doing. No matter how many times I click the red X or cancel it comes right back. Can you tell me how to get rid of it.

This happened

Every time Firefox opened

== August 2, 2010

I have a pop up an authentication pop up window for something called http://www.baracksbirdaycards.com that will not go away. It keeps popping up & when it does it stops me from what I am doing. No matter how many times I click the red X or cancel it comes right back. Can you tell me how to get rid of it. == This happened == Every time Firefox opened == August 2, 2010

All Replies (3)

Do a thorough malware scan.

Install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Dr. Web Cureit - http://www.freedrweb.com/cureit/

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://bleepingcomputer.com http://www.spywareinfoforum.com/ http://www.spywarewarrior.com/index.php http://forum.aumha.org/


Other Issues: ~~red:You have installed plug-ins with known security issues. You should update them immediately.~~

Update Java: your ver. 1.6.0.~~red:18~~; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 or higher; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: Updating Java Do the update with Firefox closed. NOTE: Java version 1.6.0.21 has been released. It is mainly an update for developers of Java applications and most users do not need to be concerned about downloading version 1.6.0.21. At this time, the update option in existing installations of Java 1.6.0.20 are not updating to version 1.6.0.21; at this time, it must be manually downloaded and installed. According to the Java release notes: "Bug Fixes Java SE 6 Update 21 does not contain any additional fixes for security vulnerabilities to its previous release, Java SE 6 Update 20. Users who have Java SE 6 Update 20 have the latest security fixes and do not need to upgrade to this release to be current on security fixes." Source: http://java.sun.com/javase/6/webnotes/6u21.html

Install/Update Adobe Reader for Firefox (aka Adobe PDF Plug-In For Firefox): your ver. 8.2.3; current ver. 9.3.3 (important security update release 06-29-2010; see: http://www.adobe.com/support/security/bulletins/apsb10-15.html) ~~red:Check your version here~~: http://www.mozilla.com/en-US/plugincheck/ See: http://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader ~~blue:You may be able to update from the Adobe Reader installed on your system~~ instead of going to the Adobe site and downloading. Start > Program Files, find and click Adobe Reader to open, click Help, click Check for Updates. Allow the download/update to occur. If you use this method, no need to proceed with the instructions below, but do look at the two bulleted items at the bottom "NOTE for IE:" and "Also see:". Restart Firefox and check your new version here: http://www.mozilla.com/en-US/plugincheck/ ~~blue:If you go to the Adobe site to download the current Adobe Reader:~~ -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) ~~red:-See the images at the bottom left of this post to see the steps to take on the Adobe site~~ -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Reader installer you just downloaded to install/update Adobe Reader

For Windows 7 : 1.you can either turn off the user control setting or you can go to control panel->administrative tools->local security policies->security settings->local policies->security options->user account control:Behavior of the elevation prompt for administrators in admin approval mode. 2.Inside that change the local security setting to elevate without prompting. 3. Usually mozilla firefox is included in trusted certificate holders list. but still sometime this problem arises. For that you have to check the name of the firefox application inside firefox folder. 4. It should be "Mozilla Firefox" and not just"firefox" . Simple renaming will solve this issue . 5. Or else try mozilla firefox 4.0 or greater.

Good Luck