This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

can't restore from json

  • 2 tontu
  • 4 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy king_grimloc

king_grimloc
king_grimloc
more options

I backed up my bookmarks to a .json file, but I cannot restore them. I had to reformat my hard drive, but I backed up me .json file before reformatting. Now when I try to use the file, Firefox says that it is unable to process the file.

I backed up my bookmarks to a .json file, but I cannot restore them. I had to reformat my hard drive, but I backed up me .json file before reformatting. Now when I try to use the file, Firefox says that it is unable to process the file.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that the backup file with the bookmarks has the correct file extension: .json for a JSON backup.

You may need to add quotes ("") around the name to rename the file to the correct file extension.
You can see the file type if you open the Properties of a file via the right-click context menu.

king_grimloc
king_grimloc Ki laajte
more options

It definitely has the right file extension.

Like I said, the backup from my laptop worked just fine, but the original did not. I believe the file may be corrupted, but when viewed in Microsoft Word, both files look about the same to me.