This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm unable to watch any type ofstreaming video player in 'full screen' mode. As soon as I do, I get a white screen. This only happens in firefox, not I.E. Any way I can fix this?

  • 2 tontu
  • 18 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy ChaoticSkye

more options

Any site featuring a streaming media player; not just Apple or WMP, but any player. I can watch it fine on the small screen or the 'resize' if it's available, but I cannot watch it on the 'full screen' mode. As soon as I click on full screen, my sound continues to play the show, but the screen goes white. I just had my computer serviced thinking it was a bug, but my I.T. guy says it's only with FireFox, that he could use the full screen options and see it fine with I.E.

I have followed the suggestions from the help page and reset FF in my firewall settings... this had no effect.

I've removed all addons and replaced them to no effect.

I've re installed all flash players, to no effect.

Any suggestions?
Any site featuring a streaming media player; not just Apple or WMP, but any player. I can watch it fine on the small screen or the 'resize' if it's available, but I cannot watch it on the 'full screen' mode. As soon as I click on full screen, my sound continues to play the show, but the screen goes white. I just had my computer serviced thinking it was a bug, but my I.T. guy says it's only with FireFox, that he could use the full screen options and see it fine with I.E. I have followed the suggestions from the help page and reset FF in my firewall settings... this had no effect. I've removed all addons and replaced them to no effect. I've re installed all flash players, to no effect. Any suggestions?

ChaoticSkye moo ko soppali ci

All Replies (2)

more options

You can try to disable the hardware acceleration in the Flash Player: Flash videos won't play full screen

Flash "Display settings" window:
http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

more options

thanks so much, cor-el! That did it :)