This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

phone numbers do not appear on Web pages in Firefox, they are fine in MExplorer

  • 2 tontu
  • 5 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

taumma
taumma
more options

About 14 days ago I noticed that when a web page loads the phone number of the organisation comes up and then disappears in about 5 seconds. After that there is no phone number - although fax numbers still appear.

I think that the phone numbers are in a skype formated box and it is the skype box that is disappearing. How do I fix it?

About 14 days ago I noticed that when a web page loads the phone number of the organisation comes up and then disappears in about 5 seconds. After that there is no phone number - although fax numbers still appear. I think that the phone numbers are in a skype formated box and it is the skype box that is disappearing. How do I fix it?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Known to be caused by the Skype extension for Firefox - disable it.
http://kb.mozillazine.org/Problematic_extensions

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  1. Shockwave Flash 10.0 r42
  2. Java Plug-in 1.6.0_03 for Netscape Navigator (DLL Helper)

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.