Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I stop Adobe Flash Player from crashing my computer whenever I play a flash video using Mozilla?

  • 1 tontu
  • 41 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy AliceWyman

more options

Whenever I try to play a flash video my PC completely crashes or freezes.

Whenever I try to play a flash video my PC completely crashes or freezes.

All Replies (1)

more options

If Flash videos actually crash your entire computer, rather than causing Adobe Flash plugin has crashed - Prevent it from happening again notice, try this:

Turn off hardware acceleration in your Flash Player display settings (Right-click on any Flash video, click "Settings", select the Display tab and uncheck “Enable hardware acceleration".

Ref: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos

If you still have problems with Flash, try the troubleshooting suggestions here:

Flash Plugin - Keep it up to date and troubleshoot problems