Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

OS 10.6.5 Mac; File Firefox 3.6.13.dmg not identified; Won't download file

  • 1 tontu
  • 61 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy envirophilia

more options

Tried to download FF 3.6.13. File seemed to down load but when trying to open the file error message stated: File not recognized. Macintosh OS 10.6.5. When I when I tried to download the file again, the download ran for about a minute or so and then said unable to download.

Tried to download FF 3.6.13. File seemed to down load but when trying to open the file error message stated: File not recognized. Macintosh OS 10.6.5. When I when I tried to download the file again, the download ran for about a minute or so and then said unable to download.

All Replies (1)

more options

I have the same problem, and I have checked that I definitely installed the correct version for my mac...