This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Screen is stuck at Software update. Shows that its downloading, but have been that way for about 30 min.

  • 1 tontu
  • 11 am na jafe-jafe bii
  • 12 views
  • i mujjee tontu mooy cor-el

more options

Clicked on update software and then computer began to download the update. Now it has been have an hour and is still downloading the update. Shows that its connecting to the update server, but don't think it actually has. Im on a Mac, and have a very fast internet connection. Im not sure how long this update should take, but I feel that 30 min trying to connect to the update server is a long time. How do I fix this?

Clicked on update software and then computer began to download the update. Now it has been have an hour and is still downloading the update. Shows that its connecting to the update server, but don't think it actually has. Im on a Mac, and have a very fast internet connection. Im not sure how long this update should take, but I feel that 30 min trying to connect to the update server is a long time. How do I fix this?

All Replies (1)

more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

Mac: /Applications/Firefox.app/updates