This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click options in addons/extensions the addon window freezes and I have to use the task manager to end the process. Any solutions?

  • 1 tontu
  • 10 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy TonyE

more options

When I click options in addons/extensions the addon window freezes and I have to use the task manager to end the process. Any solutions?

When I click options in addons/extensions the addon window freezes and I have to use the task manager to end the process. Any solutions?

All Replies (2)

more options

There may be a problem with one of the files that stores details of installed extensions. Try deleting these files as shown in the "Corrupt extension files" section of this link - https://support.mozilla.com/kb/Unable+to+install+add-ons

Though that article is not specifically about your problem, the method shown in the corrupt extension files section may help. When you restart Firefox after deleting those files, the list of installed extensions is rebuilt and this will hopefully fix your problem.

more options

I had the same problem after installing Firefox 4. I fixed it by following the "corrupt extension files" suggestion.