Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

my play button is missing from youtube/all video boxes on FB won't play either

  • 2 tontu
  • 30 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy samadams

qureshitribe
qureshitribe
more options

On my mac, youtube still works on Safari, but on Firefox, the boxes are missing the play/pause button. Also on Facebook the video links go black if you click on them. Why can't I play video anymore? They all used to be ok. In fact, I 'm pretty sure Jib Jab is still ok.

On my mac, youtube still works on Safari, but on Firefox, the boxes are missing the play/pause button. Also on Facebook the video links go black if you click on them. Why can't I play video anymore? They all used to be ok. In fact, I 'm pretty sure Jib Jab is still ok.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

samadams
samadams
more options

Oddly, Safari had this exact opposite problem for some time. For about 3-4 months, I could only watch Youtube videos on FF, unless I changed the user agent to FF from within Safari.

Although it had no effect on the problem opposite yours, my first line of attack would always be to remove and reinstall flash.

Check that scripts are enabled in Firefox/Preferences -> Content tab, and if you are using NoScript add-on, try allowing scripts if it shows any are blocked.

Also, try going to the poster's channel and see if you can watch from there. If so, then you have the same problem Safari used to have, but with FF. As far as I know, there is no solution other than to submit a bug report. As a workaround, join the HTML5 trial on Youtube. That should allow you to watch anything with FF4 as long as the video is HTML5 compatible.