This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Version 4 - telling me critiacal update should be installed now... goes nto Downloading firefox window and sits there trying to connect to server forever.. What is going on?

  • 2 tontu
  • 9 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy rlubell1

rlubell1
rlubell1
more options

On two of my PCs I received a notice that Firefox has a critical update that should be installed NOW. It takes me into running a program "updater.exe" and pops a firefox window "Software Update" which says it's "Downloading Firefox" and the green bar runs across the window and the text ":Connecting to the update server" appears under the moving bar. That's about all that it does forever. No connect, no update, just the bar going across the window. If it was on ONE of my PCs, I'd think that the PC has a problem. The same results on TWO PCs, one Vista and one XP, makes me think there is some other issue at hand... Please help.

On two of my PCs I received a notice that Firefox has a critical update that should be installed NOW. It takes me into running a program "updater.exe" and pops a firefox window "Software Update" which says it's "Downloading Firefox" and the green bar runs across the window and the text ":Connecting to the update server" appears under the moving bar. That's about all that it does forever. No connect, no update, just the bar going across the window. If it was on ONE of my PCs, I'd think that the PC has a problem. The same results on TWO PCs, one Vista and one XP, makes me think there is some other issue at hand... Please help.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.
Vista: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

rlubell1
rlubell1 Ki laajte
more options

The directory you suggest I delete does not appear to exist on either my Vista PC or on the XP... I tried re-installing Firefox 4 but that did not seem to fix the issue either. I supp ose I can UNINSTALL first and then install, but I don't have warm fuzzies about that solution either.