This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Cant update to 4. Error message "The operation can’t be completed because you don’t have permission to access some of the items."

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 15 views
  • i mujjee tontu mooy cor-el

DanaTock
DanaTock
more options

Ever since I got my new Mac Mini, I have not been able to download the new versions of FireFox. I always get an error message of some sort just trying to move the file into the applications folder. Here is my Hardware Overview: 

 Model Name:    Mac mini
 Model Identifier:    Macmini3,1
 Processor Name:    Intel Core 2 Duo
 Processor Speed:    2.26 GHz
 Number Of Processors:    1
 Total Number Of Cores:    2
 L2 Cache:    3 MB
 Memory:    2 GB

Today, when I tried to replace the old FireFox in the applications folder, I got this message: Error message "The operation can’t be completed because you don’t have permission to access some of the items."

Ever since I got my new Mac Mini, I have not been able to download the new versions of FireFox. I always get an error message of some sort just trying to move the file into the applications folder. Here is my Hardware Overview: Model Name: Mac mini Model Identifier: Macmini3,1 Processor Name: Intel Core 2 Duo Processor Speed: 2.26 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache: 3 MB Memory: 2 GB Today, when I tried to replace the old FireFox in the applications folder, I got this message: Error message "The operation can’t be completed because you don’t have permission to access some of the items."

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you get an error message that you do not have sufficient permissions or if you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

DanaTock
DanaTock Ki laajte
more options

I cannot seem to be able to trash the old FireFox. What is the procedure?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What happens if you drag the current Firefox application to the trash?