Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

While on my Facebook profile I was seaI right clicked a profile photo and clicked 'view image info'. There I checked the box 'Block Images from external.ak.fbcdn.net'. Now hardly any profile photos display and I cannot find where to uncheck that box.

  • 4 tontu
  • 72 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy ngsteve

more options

While on Facebook with Firefox browser: I clicked on my work description I did a right click on that silly stock photo of a briefcase At bottom of popup box was choice 'view image info' I clicked on 'view image info' New popup box with image info I checked box 'Block Images from external.ak.fbcdn.net' I probably clicked box 'Save as'... I am not sure how I closed image info box Now the 'briefcase' profile image does not show but neither does my profile photo or friends profile photos.

How can I get back to that box to uncheck it? THANKS...

While on Facebook with Firefox browser: I clicked on my work description I did a right click on that silly stock photo of a briefcase At bottom of popup box was choice 'view image info' I clicked on 'view image info' New popup box with image info I checked box 'Block Images from external.ak.fbcdn.net' I probably clicked box 'Save as'... I am not sure how I closed image info box Now the 'briefcase' profile image does not show but neither does my profile photo or friends profile photos. How can I get back to that box to uncheck it? THANKS...

Saafara biñ tànn

Check the exceptions in Tools > Options > Content: Load Images > Exceptions

You can use these steps to check if images are blocked:

  • Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
  • Go to the Media tab of the "Tools > Page Info" window.
  • Select the first image link and scroll down through the list with the Down arrow key.
  • If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.
Jàng tontu lii ci fi mu bokk 👍 11

All Replies (4)

more options

Saafara yiñ Tànn

Check the exceptions in Tools > Options > Content: Load Images > Exceptions

You can use these steps to check if images are blocked:

  • Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
  • Go to the Media tab of the "Tools > Page Info" window.
  • Select the first image link and scroll down through the list with the Down arrow key.
  • If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.
more options

That worked like a charm. I found the image that had the 'Block...' check, unchecked it and profile photos display now. Tools, Page Info....

Thanks!

more options

You're welcome

more options

Thanks so much, I have got back my photos